Ewooke Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website:
By using our website, you agree to the practices described in this Privacy Policy.
1. Company Information
Ewooke Ltd
Website: https://www.ewooke.co.uk/
Email: support@ewooke.co.uk
United Kingdom
2. Information We Collect
We may collect and process the following information:
Personal Information
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely through payment providers)
Technical Information
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
Order Information
- Products purchased
- Transaction details
- Order history
3. How We Use Your Information
We use your information to:
- Process and deliver orders
- Manage payments and refunds
- Provide customer support
- Improve our website and services
- Send order updates and service communications
- Prevent fraud and unauthorized activity
- Comply with legal obligations
With your consent, we may also send promotional emails and marketing communications.
4. Legal Basis for Processing
Under UK GDPR, we process your personal information based on:
- Contractual necessity
- Legal obligations
- Legitimate business interests
- Your consent (where required)
5. Payment Processing
Payments made through our website are processed securely by third-party payment providers. We do not store full payment card information on our servers.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyse website traffic
- Enhance user experience
You can manage cookie preferences through your browser settings.
7. Sharing Your Information
We may share your information with trusted third parties including:
- Payment processors
- Delivery and logistics providers
- Website hosting providers
- Marketing and analytics providers
- Legal or regulatory authorities where required
We do not sell your personal information to third parties.
8. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, accounting, and tax obligations
- Resolve disputes and enforce agreements
9. Your Rights Under UK GDPR
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise your rights, please contact us at:
support@ewooke.co.uk
10. Data Security
We implement appropriate technical and organisational measures to protect your information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
However, no online transmission or storage system can be guaranteed as completely secure.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
12. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
14. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
Ewooke Ltd
Website: https://www.ewooke.co.uk/
Email: support@ewooke.co.uk
Thank you for trusting Ewooke Ltd.