Refund Policy

Welcome to Ewooke Ltd. Customer satisfaction is important to us. This Refund & Returns Policy explains your rights and our procedures regarding returns, refunds, and exchanges for products purchased through our website.

1. Your Right to Cancel (UK Consumer Rights)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods for any reason.

To exercise your right to cancel, please contact us by email within 14 days of delivery.

After notifying us, you must return the item(s) within 14 days.

Items must be:

Unused and in original condition
In original packaging
Complete with accessories, manuals, or included items

2. Non-Returnable Items

The following items cannot be returned unless faulty or damaged:

Personalised or custom-made products
Perishable goods
Hygiene or personal care items that have been opened
Gift cards or downloadable products
Items marked as final sale

3. Faulty, Damaged, or Incorrect Items

If you receive an item that is:

Damaged
Faulty
Defective
Incorrect

Please contact us within 48 hours of delivery with:

Your order number
A description of the issue
Photos of the item and packaging

We will review the issue and arrange a replacement, repair, or full refund where appropriate.

4. Refund Process

Once your returned item is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Please note:

Shipping charges are generally non-refundable unless the item is faulty or incorrect.
Your bank or payment provider may require additional processing time.

5. Return Shipping

Customers are responsible for return shipping costs unless:

The item is faulty
The wrong item was sent
The item arrived damaged

We recommend using a tracked shipping service as we cannot guarantee receipt of returned items.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact our support team.

7. Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your card provider or bank
Allow additional processing time

If you still have not received your refund, please contact us at:
support@ewooke.co.uk

8. Contact Us

If you have any questions regarding this Refund & Returns Policy, please contact us:

Ewooke Ltd
Website: https://www.ewooke.co.uk/
Email: support@ewooke.co.uk

Thank you for shopping with Ewooke Ltd.

Company Information